Refund and Returns Policy
At SCRAPBOOK GROUP LTD, we strive to provide our valued customers with high-quality clothing and an exceptional shopping experience. However, we understand that there may be instances when you are not completely satisfied with your purchase. To ensure your confidence in shopping with us, we have outlined our Refund and Returns Policy below:
1. Returns Eligibility
- We accept returns for items within 30 days from the date of purchase.
- To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
- Certain items such as underwear, swimwear, and personalized/customized items are not eligible for returns due to hygiene and customization reasons.
3. Initiate a Return
- To initiate a return, please contact our Customer Support team at SCRAPBOOK GROUP LTD or +44 252-628-9541. They will guide you through the return process and provide you with a Return Authorization Number (RAN).
4. Return Shipping
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping method when returning items to ensure their safe and timely arrival.
5. Refund Process
- Once we receive your returned item and inspect it, we will notify you of the status of your refund.
- If your return is approved, your refund will be processed within [X] business days and will be issued to the original payment method used for the purchase.
6. Store Credit
- If you prefer, we can offer store credit in lieu of a refund, which can be used for future purchases on our website.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
- You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations may be subject to a restocking fee.
9. Exchange Policy
- We currently do not offer direct exchanges. To exchange an item, please follow the return process, and then place a new order for the desired item.
10. Final Sale Items
- Items marked as “Final Sale” are not eligible for returns or refunds.
By shopping with SCRAPBOOK GROUP LTD, you agree to abide by this Refund and Returns Policy. We value your satisfaction and are committed to resolving any issues promptly and fairly.
If you have any questions or require further assistance, please don’t hesitate to reach out to our Customer Support team at [email protected] or +44 252-628-9541.
Thank you for choosing SCRAPBOOK GROUP LTD for your clothing needs. We look forward to serving you again soon!